You may return most new, unopened items within 30 days of delivery for a full refund. We'll only pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) Otherwise, return shipping will be your responsibility. The exception to this standard policy is for custom built wheels. All of our wheels are built-to-order per your specifications. Due to the customized nature of these items, we cannot accept returns unless there is an issue with the fitment or a mistake was made on our or the wheel manufacturers part, at which time we will work with you on a solution and/or potential return. Cancellations on custom built wheel orders are accepted up to one week after the order was placed. After one week, cancellations will be subject to a 20% fee to cover costs incurred.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that shipping times for custom built wheels can vary by many factors including the time of year they are ordered, the colors chosen, and the availability of parts. General turn around time for custom wheels is roughly 2-4 weeks. However, in the busy season (spring and summer) that can be pushed back to roughly 6-8 weeks. Covid-19 has also created delays and affected supply chains, so please just bear with us! We do everything we can to get your wheels as quickly as possible and if at any time we run into an issue or longer delay, we will reach out to you with options.
Shipping & Returns